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How limau55 Handles Your Personal Data

Our Privacy Policy explains which account, device, game-session and payment records we collect, why we need them and how you can make a privacy request.

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limau55 How limau55 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Privacy requests need enough detail for us to locate the correct account without exposing records to another person. Tell us what you want to access, correct or remove, then complete any identity check we reasonably require. We record each request, route it to the relevant team and reply through the contact channel linked to your account.

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Account Message Centre

Send a privacy request from your signed-in account so we can match it to your profile. Choose the privacy category, describe the records involved and keep the case reference for later replies.

Live Support Escalation

Ask our support team to open a privacy case when you cannot use the message centre. We will confirm basic account details before forwarding the request to the team handling personal data.

Written Privacy Request

Use the privacy contact path displayed on limau55.app for a written request. Include your registered contact detail and request type, but never send a password, wallet PIN or one-time code.

OUR HANDLING PRACTICES

Privacy From Login to Football Studio

Personal data moves through several controlled stages when you use the lobby, from login checks to a Football Studio session or withdrawal verification.

Purpose-Based Collection

We collect account and session records for stated purposes such as login protection, transaction processing, service delivery and legal duties. We avoid asking for personal data that is unrelated to those purposes.

Cookie Choices

Required cookies keep sessions active, remember security states and support account functions. Where applicable, optional analytics or preference cookies are presented separately so you can adjust your selection through available browser or site controls.

Account Security

Passwords are handled through protected authentication systems, while login events and device signals help us identify unusual activity. Staff access to personal records is restricted according to job function and operational need.

Retention Decisions

We retain records only while needed for account operation, dispute handling, fraud detection and applicable legal duties. Retention periods differ by record type, after which data is deleted, anonymised or securely isolated.

Correction and Removal

You may ask us to correct inaccurate profile details or remove eligible records. We first verify your identity, then explain what we changed or why certain records must remain under applicable law.

Supplier Boundaries

Payment processors, identity-check services and hosting suppliers receive only the data required for their assigned work. Our arrangements require appropriate confidentiality, security measures and limits on using those records for unrelated purposes.

Your Privacy Questions, Answered Clearly

The answers below cover the privacy matters you are most likely to encounter while opening or managing an account. They explain access requests, corrections, cookies, payment records, supplier sharing and policy changes. For a question tied to your own profile, contact us through an account-linked channel so we can verify you before discussing personal records.

We may collect identity and contact details, login events, device identifiers, IP addresses, game-session records, transaction references, verification documents and support messages. The exact categories depend on how you use your account.

Submit an access request through the account message centre or the privacy contact path on limau55.app. We will verify your identity, locate eligible records and explain how they can be provided under applicable law.

Yes, you can request correction of inaccurate or incomplete profile details. Some fields may be editable inside your account, while identity-linked changes require verification and may need supporting documents before we update the record.

You may request deletion of eligible personal data. We may retain certain transaction, verification, security or dispute records where applicable law requires them or where they remain necessary for a valid legal purpose.

Touch 'n Go, GrabPay, Boost dan FPX may provide transaction references, status updates, amounts and limited identifiers needed to match a transfer. We do not need your wallet password, PIN or one-time security code.

We share necessary records with suppliers that provide payment processing, identity checks, hosting, security or customer support. We may also disclose records when required by applicable law, a court or an authorised public body.

We publish the current policy on this page and may place a notice within the account area when changes materially affect how personal data is used. Check the displayed effective date when you return.

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