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Terms That Govern Your limau55 Account

Our Terms & Conditions explain how your limau55 account may be opened, used, funded and closed.

Account accessWallet rulesPolicy updatesSupport contacts

How These Terms Apply In Malaysia

limau55 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and the operator of limau55 when you open or use an account. By continuing, you confirm that the details you provide are accurate, that you will keep your login credentials private and that your access depends on

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local law. The operator may request identity or payment checks before approving account activity, processing a withdrawal or restoring access after a security concern. Deposits through Touch 'n Go, GrabPay, Boost dan FPX are handled under the wallet rules shown at the relevant step, while any
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transaction may remain pending until the payment provider confirms it. We may suspend, restrict or close an account where the agreement, applicable law or security controls require it. The current wording on this page governs until a later version is published. If a change materially affects
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your rights, we will present the revised wording through an available account or contact channel.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ASSISTANCE

Questions About Your Account Agreement

A clear route to support matters when a clause affects your account or a transaction. Contact us before taking action if you need a term explained, want to challenge an account decision or need help understanding a verification request. When writing from George Town or elsewhere in Malaysia, use the contact route linked to your account and include enough detail for us to locate the relevant activity.

Team online

Account contact

Use the support channel shown in your limau55 account for questions about these Terms & Conditions, account status, identity checks, transaction records or a request to clarify wording.

Security concern

Tell us promptly if you suspect someone accessed your account, changed your details or used a payment method without your permission. We may pause activity while the matter is checked.

Policy request

Send a written request when you want to challenge a restriction, ask for a copy of relevant account records or request a correction to personal details held under this agreement.

ACCOUNT SAFEGUARDS

How We Administer These Conditions

The agreement works alongside practical controls that protect account access and keep requests traceable.

Data handling

We use account details, device signals, payment references and support messages to operate the agreement, check activity, protect access and respond to requests. Access is limited according to work duties.

Cookies and sessions

Cookies can keep your session active, remember selected settings and help identify unusual sign-in patterns. Your browser controls may limit cookies, although some account functions may then need extra checks.

Login protection

Keep your password private, use a secure device and contact support after suspicious activity. We may ask for additional confirmation before changing credentials or releasing account actions.

Record retention

Account, transaction and support records may remain available for the period needed to meet legal duties, settle disputes, detect misuse or maintain an accurate activity history.

Access requests

You may ask which personal details we hold, request a correction or ask about deletion. We will assess the request under applicable law and explain where a retention duty prevents removal.

Policy changes

When these Terms & Conditions change, we publish the new wording through an available account or contact route. Continued access after the stated effective date may mean acceptance of the revised terms.

Answers About Terms & Conditions

The questions below address the parts of the agreement that most often affect account access, personal data, payments and requests for help. They are written for Malaysian account holders and should be read together with the full Terms & Conditions and any specific notice shown during an account action.

They apply when you open an account, accept the displayed wording or continue using account services after the stated effective date. The applicable version is the one shown at acceptance or identified in a later policy notice.

Yes. Access may be paused or limited for a security check, identity concern, inaccurate details, suspected misuse, a legal requirement or a possible breach of these Terms & Conditions. We may request documents before restoring access.

A withdrawal may remain pending while we confirm account ownership, transaction history and the payment destination. We can request identity or payment evidence, and processing depends on those checks, the payment provider and applicable law.

Contact support through the route linked to your account and state which detail is incorrect. We may ask for evidence before changing it, especially where the change affects identity, payment ownership or account security.

You may contact us to ask what personal details are held, how they are used and whether a correction or deletion request can be made. We assess each request under applicable law and retention duties.

We may publish revised wording on the account, display a notice during sign-in or use a contact channel linked to your account. The notice will identify when the revised Terms & Conditions take effect.

Write to support with your account details, the decision you dispute and any relevant transaction reference. We will review the request under these Terms & Conditions and explain the next available response or escalation route.

Terms That Govern Your limau55 Account

Questions About Your Account Agreement

Account contact

Security concern

Policy request

How We Administer These Conditions

Data handling

Cookies and sessions

Login protection

Record retention

Access requests

Policy changes

Answers About Terms & Conditions

01 When do these Terms & Conditions start?

02 Can my account access be restricted?

03 What happens during a withdrawal check?

04 How do I correct my account details?

05 Can I request my personal data?

06 How are policy changes communicated?

07 What should I do if I disagree with a decision?

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